Last updated: 02-June-2026
This Privacy Policy explains how Mughal Cutlery Shop (“we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit mughalcutlery.com (the “Site”), place an order, or contact us. By using the Site, you agree to the practices described here.
1. Who We Are
Mughal Cutlery Shop is an online store that sells kitchen knives, cutlery, and related tools. If you have any questions about this policy or your personal data, you can reach us at:
- Email: hello@mughalcutlery.com
- WhatsApp / Phone: +92-302-4468269
- Business address: Industrial State, Main GT Road, Wazirabad 52000, Pakistan
2. Information We Collect
We collect information in the following ways:
a) Information you provide directly. When you place an order, create an account, or contact us, we may collect:
- Your name
- Billing and shipping address
- Email address
- Phone number (including your WhatsApp number if you message us)
- Order details and purchase history
- Any information you include in messages you send us
b) Payment information. Payment details are processed by our payment and delivery partners. We do not store full card or banking details on our own servers; these are handled by the relevant payment provider.
c) Information collected automatically. When you browse the Site, we and our service providers automatically collect:
- Device and browser type
- IP address and approximate location
- Pages viewed, products clicked, and time spent on the Site
- Referring website and how you arrived at our Site
- Information stored through cookies and similar technologies (see Section 5)
3. How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders
- Communicate with you about your orders, including via WhatsApp, email, or phone
- Provide customer support and respond to enquiries
- Operate, maintain, and improve the Site and our products
- Measure the performance of our marketing and show you relevant advertising (see Section 5)
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
4. WhatsApp Communications
Our Site offers a WhatsApp contact option. If you message us on WhatsApp, your phone number and the contents of your messages are processed by us to respond to you, and by WhatsApp (a Meta company) under its own privacy terms. We use these messages only to handle your enquiries and orders.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to make the Site work, remember your shopping cart, understand how the Site is used, and support advertising. These include:
- Essential cookies – required for core functions such as your shopping cart and checkout (set by WooCommerce).
- Analytics and advertising technologies – in particular the Meta Pixel (Facebook Pixel), which helps us measure the effectiveness of our advertising and may be used to show you our products on Facebook, Instagram, and other Meta platforms. This involves sharing certain activity data with Meta.
- Other functional cookies – set by tools used to build and run the Site, which may load resources such as web fonts.
You can control or delete cookies through your browser settings. Disabling cookies may affect parts of the Site, such as the checkout.
6. How We Share Your Information
We do not sell your personal information. We share it only as needed with:
- Payment providers – to process your payments.
- Courier and delivery services – to deliver your orders (we share your name, address, and contact number).
- Meta (Facebook / Instagram / WhatsApp) – through the Meta Pixel and WhatsApp contact features described above.
- Service providers – such as our hosting and website platform, who process data on our behalf.
- Legal authorities – where required by law, regulation, or to protect our rights.
7. International Data Transfers
Some of our service providers (for example Meta and certain hosting or analytics tools) may store or process data on servers located outside Pakistan. Where this happens, we take reasonable steps to ensure your information remains protected.
8. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy — for example, to complete your order, provide support, and meet legal, tax, or accounting requirements. When it is no longer needed, we delete or anonymise it.
9. Data Security
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing, including marketing
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the details in Section 1. We will respond in line with applicable law.
11. Marketing Choices
If we send you promotional messages, you can opt out at any time by replying to ask us to stop or by using any unsubscribe option provided. You can also opt out of personalised ads through your Facebook/Instagram ad settings and your browser or device settings.
12. Children’s Privacy
Our Site is not intended for children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, please contact us so we can remove it.
13. Third-Party Links
Our Site may contain links to other websites or platforms (for example social media). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: hello@mughalcutlery.com
- WhatsApp / Phone: +92-302-44682689
- Website: mughalcutlery.com
